Privacy Policy

Welcome to SERENEESCAPE (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website www.sereneescape.world (the “Site”) or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a booking or reservation
• Subscribe to our newsletter
• Contact us for support or inquiries
• Participate in surveys or promotions

Personal Information may include:

• Contact Information: Name, email address, phone number, mailing address.
• Account Information: Username, password, profile information.
• Payment Information: Credit/debit card details, billing address (Note: We do not store payment information on our servers. All payment transactions are processed securely by our third-party payment processors).

1.2 Non-Personal Information

We may collect non-personal information about your interactions with the Site, such as:

• Usage Data: Pages visited, time spent on pages, links clicked.
• Device Information: IP address, browser type, operating system, device type.
• Referral Information: How you found our Site (e.g., search engines, social media).

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies help us improve your experience by:

• Remembering your preferences and settings
• Analyzing Site usage to enhance functionality
• Personalizing content and advertisements

For more details, refer to our Cookie Policy.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing Services: To process bookings, manage accounts, and deliver services you request.
• Communication: To send you updates, newsletters, marketing materials, and respond to your inquiries.
• Improvement: To understand how users interact with our Site and services, enabling us to improve and develop new offerings.
• Security: To protect against unauthorized access, fraud, and other illegitimate activities.
• Compliance: To comply with legal obligations and enforce our terms and policies.

3. Sharing Your Information

We may share your information in the following situations:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Data analysis
• Email delivery
• Hosting services

These providers are authorized to use your information only as necessary to provide these services to us.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, law enforcement).

3.4 With Your Consent

We may share your information with third parties if you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Restriction: Request the restriction of processing your data.
• Portability: Request transfer of your data to another party.
• Objection: Object to the processing of your data for certain purposes.

To exercise these rights, please contact us using the contact information provided below.

6. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

7. International Transfers

Your information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws different from those in your jurisdiction. We take steps to ensure that your information remains protected in accordance with this Privacy Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@sereneescape.world